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We'd love to hear from you. Get in touch with our team!
Get in Touch
Have questions about our products? Need technical support? Or just want to share your experience? We're here to help!
Address
4720 Gerhold Highway
Lynnmouth, AL 55061
United States
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Frequently Asked Questions
What is the warranty period for your products?
All IllumiSpace products come with a standard 2-year warranty. This covers manufacturing defects and malfunctions under normal use. For specific warranty details on your product, please check the product documentation or contact our support team.
How do I set up my RGB lighting product with smart home systems?
Most of our products are compatible with major smart home systems like Amazon Alexa, Google Home, and Apple HomeKit. You'll need to download our IllumiSpace app first, connect your product to WiFi through the app, then enable the relevant skill or integration in your smart home app. Detailed instructions are included with each product and available on our support portal.
What's your return policy?
We offer a 30-day satisfaction guarantee on all purchases made directly from our website. If you're not completely satisfied, you can return your product for a full refund within 30 days of delivery. Products must be in their original packaging and in good condition. Please note that shipping costs for returns are the customer's responsibility unless the return is due to a defect or error on our part.
How long does shipping take?
Standard shipping within the United States typically takes 3-5 business days. Express shipping options are available at checkout for 1-2 business day delivery. International shipping times vary by destination, generally ranging from 7-14 business days. You'll receive a tracking number via email once your order ships.
Do your products work with gaming systems?
Yes, many of our products are designed with gamers in mind. Our RGB Gaming Backlight Kit and LED strips are particularly popular for gaming setups. For console gaming, our products can respond to on-screen content through HDMI capture devices (sold separately) or by using the audio sync feature to react to game sound. For PC gaming, our software allows for more direct integration and custom profiles for specific games.
Are your products safe to use?
Absolutely. All IllumiSpace products undergo rigorous safety testing and are certified to meet or exceed industry standards. Our products are CE, RoHS, and FCC compliant, ensuring they're safe for home use. Our LED technology produces minimal heat and uses energy-efficient components. As with any electrical product, basic precautions should be followed, and installation instructions should be carefully adhered to.
Still have questions? Don't hesitate to contact us directly!